Emergency boiler call-out
BoilerMatch UK is not an emergency service and we do not attend call-outs. What we can do is put your job in front of local Gas Safe registered installers quickly.
- Gas work only goes to installers who give us a Gas Safe number
- Never more than three local firms on your job
- Free to use, with no obligation to go ahead
Check these first
- Smell gas? Leave the property and call 0800 111 999, the National Gas Emergency Service, before anything else.
- Boiler condemned or fitted with a warning notice? Do not use it.
- Ask about out-of-hours rates and whether a call-out fee is deducted from the repair.
- Ask whether temporary heaters can be provided while parts are on order.
What happens next
Mark the timeline as ASAP on the form. Installers who cover urgent work in your area can then contact you directly.
What we require of installers
Gas Safe registration
Each installer gives us their Gas Safe registration number when they join. We do not check every installer on the official Gas Safe Register ourselves, so please ask to see the engineer's Gas Safe ID card and check them at gassaferegister.co.uk before work starts. A listing on BoilerMatch UK is not an endorsement or guarantee of any installer's work. Oil and electric boilers follow their own competent person routes, so ask which applies to your job.
Building regulations
Boiler work in England and Wales needs to meet Approved Documents J and L and be notified properly. Scotland and Northern Ireland have their own equivalents.
Benchmark handover
Ask for the Benchmark checklist to be filled in on the day, because most manufacturers need it before a warranty will stand.
Accreditations we look for
- GAS SAFEGas work
- TRUSTMARKQuality scheme
- OFTECOil heating
- NICEICElectrical
- NAPITElectrical
- CIPHEPlumbing body
We ask installers to hold the registration that fits the job, such as Gas Safe for gas and LPG, OFTEC for oil, and an electrical competent person scheme for electric. BoilerMatch UK is not the Gas Safe Register and is not accredited or endorsed by any of these organisations, so it is always worth checking an installer's own registration before work starts.
Up to 3 local quotes. No obligation.
Other situations
Boiler quotes by city
BoilerMatch UK introduces homeowners to local heating installers and you decide who, if anyone, you hire. We are not the Gas Safe Register, we do not fit or repair boilers ourselves, and any quote, work or warranty is agreed directly between you and the installer.