Installer fees and billing
You only pay when you Accept a lead, and accepted-lead fees are non-refundable. Homeowners and landlords never pay BoilerMatch UK.
Homeowners never pay
BoilerMatch UK is free for homeowners and landlords, so there is nothing for them to pay or reclaim. We introduce them to suitable local installers; BoilerMatch UK does not install boilers.
You only pay when you Accept
Your first Accept is free. After that, the Pay-on-Accept fee is £25 each time you Accept a lead. You are never charged for a lead you Pass on.
Accepted-lead fees are non-refundable
We pass leads on as introductions, so there are no refunds or credits for bad leads. Fees for accepted leads are non-refundable, including where a contact number turns out to be wrong, the homeowner chooses another installer, or the job does not go ahead.
Starter and Preferred bundles
Optional bundles are bought upfront: Starter 5 credits for £75 and Preferred 20 credits for £200. Bundles are also non-refundable.
Pass for free, so read the summary first
You can Pass on any lead for free before accepting. Read the lead summary first and only Accept the jobs you want.
Billing mistakes
If you think we made a billing mistake, for example you were charged twice or charged for a lead you did not accept, contact our support centre or email hello@boilermatchuk.com with the lead or payment reference. We will correct genuine billing errors.